Refund & Return Policy

30-Day Guarantee

We want you to feel confident when shopping with us. If your item arrives damaged, defective, or is lost in transit, you are eligible for a return, replacement, or refund within 30 days of delivery. To begin the process, please email us at zoomboreteam@gmail.com with your order number and proof of purchase.

To qualify, items must be unused, in their original condition, and returned in the original packaging. Returns without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is damaged, faulty, or if you received the wrong product. Providing clear photos or video of the issue will help us resolve the matter quickly.

Non-Returnable Items

Certain products cannot be returned, including:

• Customized or personalized items

• Special orders

• Sale items or gift cards

If you’re unsure whether your purchase is eligible, please reach out before returning.

Exchanges

If you’d like to exchange an item, the quickest method is to return the product under the guidelines above and place a new order for the item you prefer.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for banks or credit card providers to process the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at zoomboreteam@gmail.com.

Replacements

For items that arrive damaged or defective, we may issue a replacement free of charge. Customers may be asked to provide photos or videos of the issue before a replacement is sent.

After Delivery Issues

We are not responsible for packages once tracking confirms delivery to the address provided. If your order is marked as delivered but cannot be located, please contact the courier directly. In special cases, we may review these situations individually, but refunds or replacements are not guaranteed.