Refund & Return Policy

30-Day Guarantee

We want you to feel confident when shopping with us. If your item arrives damaged, defective, or is lost in transit, you are eligible for a return, replacement, or refund within 30 days of delivery. To begin the process, please email us at zoomboreteam@gmail.com with your order number and proof of purchase.

To qualify, items must be unused, in their original condition, and returned in the original packaging. Returns without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is damaged, faulty, or if you received the wrong product. Providing clear photos or video of the issue will help us resolve the matter quickly.

Non-Returnable Items

Certain products cannot be returned, including:

• Customized or personalized items

• Special orders

• Sale items or gift cards

If you’re unsure whether your purchase is eligible, please reach out before returning.

Change of Mind Returns

We do not offer refunds or returns for change-of-mind purchases.

Please review product descriptions and photos carefully before placing an order. We make every effort to accurately represent our products, including using photos of the actual item where applicable.

If you have questions about a product before purchasing, please contact us, and we'll be happy to assist.

European Union (EU) Customers

If you are a consumer residing in the European Union, you may have a legal right to withdraw from your purchase in accordance with applicable EU consumer protection laws.

To exercise this right, you must notify us within 14 days of receiving your order by contacting us at zoomboreteam@gmail.com or by using any withdrawal form or withdrawal function made available on our website.

Returned items must be sent back in their original condition, including all original packaging, accessories, and documentation where applicable.

Unless otherwise required by law, customers are responsible for the cost of returning items to our designated return address in New Zealand. We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Once the returned item has been received and inspected, any refund due will be processed to the original payment method within 10 business days.

This withdrawal right does not apply to products that are exempt from cancellation rights under applicable law, including customised or personalised products.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for banks or credit card providers to process the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at zoomboreteam@gmail.com.

Replacements

For items that arrive damaged or defective, we may issue a replacement free of charge. Customers may be asked to provide photos or videos of the issue before a replacement is sent.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the applicable return policy.

After Delivery Issues

We are not responsible for packages once the tracking confirms delivery to the provided address. If your order is marked as delivered but cannot be located, please contact the courier directly. In special cases, we may review these situations individually, but refunds or replacements are not guaranteed.

Collectible & Model Car Disclaimer

Minor manufacturing imperfections, packaging wear, paint blemishes, decal alignment issues, or quality-control variations originating from the manufacturer are not considered defects and may not qualify for a return or refund.

Many collectible models are produced in limited quantities and may exhibit minor variations between units.