Shipping policy

Order Processing

We prepare and package each order with care before it leaves our warehouse. Processing typically takes 1 – 4 business days, though busy periods or holidays may extend this slightly. You’ll receive an order confirmation email right after checkout and a shipping notification once your package is on its way.

Estimated Delivery

Most orders arrive within 7 – 14 business days, depending on your location, courier speed, and customs clearance. Remote areas or international destinations may take longer.

If your order hasn’t arrived within the estimated timeframe, please contact us at zoomboreteam@gmail.com.

Note: Delivery times are estimates and may be affected by factors outside our control, such as weather events, courier delays, or customs inspections.

Tracking Your Order

Every shipment includes a tracking number so you can follow your package in real time. Once your order is dispatched, you’ll receive an email with your tracking details.

How Your Order Is Packed

Every order is carefully packed to help ensure safety during travel. We focus on the product itself, so items often come in a bubble-wrapped bag or a sturdy polystyrene box, which holds the item in place. 

Delivery Concerns

If your order is delayed, lost, or arrives damaged, please reach out to us at zoomboreteam@gmail.com as soon as possible. We’ll work directly with the shipping provider to resolve the issue.

Customer Address Details

Accurate address information is essential. Please double-check your shipping details at checkout. We cannot replace or refund orders sent to incomplete or incorrect addresses provided by the customer.

International Duties & Customs

International buyers may be subject to import duties, taxes, or fees charged by their local customs authority. These costs are not included in your purchase price and are the responsibility of the customer. Please contact your local customs office if you need more information.

Policy Updates

We may revise this Shipping Policy from time to time. Any updates will be posted here with an effective date. We encourage customers to review this page before placing new orders.